Enghouse Interactive maintains many strategic and technological partnerships worldwide that help it to continuously optimize its own contact center offerings. The communications specialist is now strengthening its partnership with Dutch company BusinessCom BV, thereby expanding the portfolio of Enghouse solutions for its business partners.
BusinessCom B.V. is a distributor of ICT hardware and services, both in the cloud and on-prem. The company supplies exclusively to resellers in the Netherlands, Belgium, Luxembourg, Scandinavia and the Baltic States. BusinessCom supports around 1,800 resellers from its two locations in Veghel (Netherlands) and Merchtem (Belgium).
BusinessCom offers its cloud and subscription services under the brand name “My-Connect”. With advantageous combination options:
• Wide range of wholesale cloud services for telephony, unified communications (UC), networking and cybersecurity,
• SIP trunking and connections,
• Additional hardware such as networking equipment and endpoints,
• Short communication channels, expertise and support (technical and commercial) that have characterized BusinessCom for years.
Enghouse offers a wide range of CX solutions for use in the cloud, on-prem or on a hybrid platform. These include “EnghouseAI”, which increases agent productivity and thus optimizes customer benefits, highly scalable omnichannel contact centers with real-time speech analysis, video conferencing systems, attendant consoles in the Cisco environment and quality management solutions.
“We are proud to revitalize our partnership with BusinessCom,” says Berkan Denkci, Vice President of Sales at Enghouse Interactive. “We hope to expand our relationship.” The first step, according to Denkci, is Enghouse’s participation as a sponsor at the My Connect partner event in Oss, the Netherlands, which took place on November 7, 2024.
“We are already a distributor of Altitude, one of Enghouse’s many brands,” says Pieter van Eldonk, CEO of BusinessCom. “Now we are looking forward to not only putting Altitude back in the spotlight, but also bringing more Enghouse solutions to our partners. Enghouse’s presence at the My Connect partner event was therefore a great opportunity to reconnect with our dealer base.”
