For telecom resellers, this presents a major opportunity: companies are struggling with different network infrastructures, software licensing models, and management tools. The result? Inconsistent user experiences that hinder productivity.
Mitel’s Solution: MiVoice Business Subscription
Mitel positions its MiVoice Business Subscription as the answer to these challenges. Their vision is clear: a single integrated platform that unifies all communication and collaboration functions – from telephony to video, chat, and messaging.
Key benefits according to Mitel:
• Flexible deployment: The platform can be deployed on-premises, in public clouds, or via Mitel’s own cloud infrastructure.
• Cost transparency: Instead of high upfront investments, Mitel uses a subscription model based on actual monthly usage per service.
• Scalability: Organizations can adjust user levels as needs change, allowing granular control over spending.
• Minimal downtime: Software and security updates are delivered via the cloud, with organizations able to choose the timing of implementation.
Technical Implementation: Simplicity First
Enterprise Strategy Group reviewed the deployment in Microsoft Azure and found that Mitel is strongly focused on simplifying implementation processes:
• Template-based installation: Customers and partners can download tools and templates for both network infrastructure and virtual machines.
• Automated configuration: Templates minimize configuration errors and accelerate deployment.
• Broad service offering: Support for MiCollab, MiTeam Meetings, and MiContact Center Business.
Opportunities for Resellers
Mitel’s strategy offers clear benefits for telecom resellers in the Benelux, Nordics, and Baltics:
1. Simplified sales: One platform instead of multiple point solutions
2. Predictable revenue: Subscription model generates recurring income
3. Faster implementation: Templates reduce project time and complexity
4. Scalability: Easily grow with customer needs
Conclusion
Mitel’s vision for Unified Communications is focused on eliminating IT complexity while giving organizations more control over their communication spending. For resellers, this presents the opportunity to offer clients an integrated solution that optimizes both operational efficiency and cost management.
This blog is based on the Enterprise Strategy Group research into Mitel MiVoice Business Subscription and reflects Mitel’s vision on modern Unified Communications.