In today’s healthcare landscape, effective communication is key. With growing staff shortages and increasing workload, it is essential to implement smart solutions that streamline workflows and enhance patient care. Mitel has outlined 7 crucial steps for better communication in healthcare.
1. Enable Secure Collaboration
Effective care requires real-time information exchange between healthcare professionals. Implement secure communication tools with virtual rooms, team conferencing, and DECT integration. Ensure end-to-end encryption and schedule-based routing for urgent calls.
2. Optimize Clinical Workflows
Streamline processes with click-to-talk functionality, customized communication profiles, and predefined call routing. Integrate text-to-speech into the mobile messaging platform for more efficient patient care.
3. Improve Patient Engagement
Boost patient satisfaction with click-to-chat, chatbots, and IVR technology in patient portals. Automate prescription renewals and payments for a better service experience.
4. Facilitate Digital Patient Access
Create a streamlined access center with custom call flows, automated reminders, and time-based handling. Monitor wait times and call quality for continuous improvement.
5. Integrate with Existing Technology
Choose solutions that seamlessly integrate with healthcare systems via APIs and cloud platforms. Ensure 24/7 support, BYOD compatibility, and scalability for growing operations.
6. Ensure Compliance
Protect patient data according to regulations such as GDPR and HIPAA. Implement multi-factor authentication and regular audits to ensure compliance and secure data.
7. Partner with Expertise
To improve communication in healthcare, organizations should choose a communication partner with proven experience in the vertical—one that is accustomed to delivering flexible solutions supporting on-premise, cloud, and hybrid deployments with a consistent user experience.
Make sure you are that partner – get in touch with BusinessCom.