Mitel is harmonizing the Software Assurance process to save partners time and effort through automation, consistent timelines, and simple renewals that simplify management and strengthen recurring revenue. Below you will find the recent updates and upcoming changes.
Mitel is preparing to implement a harmonized Software Assurance (SWA), formerly known as Software Support (SSP), renewal and re-enlistment policy for the MiVoice and OpenScape portfolios. This change is scheduled for January 2026, with the exact date to be announced in the future. This standardization will enhance the experience and add value for our partners and customers across all our products.
Important note: “Software Assurance” is now the uniform name for all existing Software Assurance (SWA) and formerly known as Software Support (SSP) offerings. These changes also apply to the Partner Support and Enterprise Support offerings for MiVoice Connect.
Key changes
The new policy structure brings significant changes. Grace periods are being completely removed, meaning that re-enlistment fees apply immediately after Software Assurance expires. Additionally, all re-enlistments require a minimum contract term of one year.
Segment-Specific Rules
Mitel applies a differentiated approach for different market segments. For Mid-Market and Enterprise products, a tiered, percentage-based renewal cost structure is used. This structure is determined by the time elapsed since the contract expired, with backdating possible in some cases.
For SMB products, on the other hand, a fixed, percentage-based renewal cost applies without the possibility of backdating. This distinctive approach ensures that the policy rules are appropriate for the specific needs and operational characteristics of each market segment.
This harmonization of the Software Assurance process underscores Mitel’s commitment to streamlining processes and improving the partner experience through clear, consistent guidelines and automated procedures.