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Mitel introduces Health Station HiMed V12, a leading point-of-care solution that helps hospitals digitalize processes, improve patient satisfaction, and structurally boost the efficiency of care teams.
A Fast-Growing Market with Real Opportunities
Digitalization in healthcare is a rapidly expanding market. In 2024, the global value already reached 2.1 billion US dollars, with an annual growth rate of 7 to 10 percent. Nine out of ten healthcare organizations plan to invest in digital communication tools to improve departmental workflows. At the same time, 59 percent of healthcare IT decision-makers identify nursing and inpatient care workflows as a top investment priority.
For Mitel partners, this represents a concrete upsell opportunity both within the existing installed base and with new hospital customers.
What Is Health Station HiMed?
Health Station HiMed is far more than a patient entertainment system. It is a comprehensive digital platform that combines patient engagement with deep process integration. Built on Siemens technology, the solution acts as a digital workspace at the bedside, enabling hospitals to integrate key workflows: from meal ordering and appointment scheduling to nurse call systems, electronic health records, and video consultations.
The platform is designed for hospitals with more than 200 beds and is available across the Netherlands, Belgium, Germany, the United Kingdom, and fourteen other European countries, as well as Australia.
Value at Every Level
Health Station HiMed delivers measurable value simultaneously across multiple stakeholders. For patients, it means connected care, access to personalized medical information, and a hotel-like experience with extensive entertainment options. For care teams, the system reduces medical errors, lowers workload, and improves task prioritization through targeted communication channels.
For the hospital as an organization, deploying HiMed leads to reduced staff turnover, cost efficiency, and an enhanced reputation as a modern, patient-centric institution.
Hardware Components and Integration Options
The solution consists of several components that can be deployed flexibly. The HiMed Cockpit proX (14 or 18 inch) is the central bedside terminal, equipped with RFID and QR code technology for patient identification and seamless documentation. The HiMed InfoPoint supports self-service check-in, indoor navigation, and payments at the hospital entrance. The HiMed MediSET consolidates telephony, TV, radio, nurse call, and light control in a single handset. Additionally, wall-mounted SmartTV screens and a mobile app for waiting areas complete the ecosystem.
All components integrate with Mitel communication systems, including OpenScape Voice, OpenScape 4000, MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, as well as systems from other manufacturers.
Competitive Advantage and Investment Protection
The bedside terminal market is highly fragmented, with most players operating at a local or regional level. HiMed differentiates itself through an open, flexible digital platform that integrates seamlessly with existing IT systems via open APIs and interoperability standards. A product lifecycle of 7 or more years offers partners and customers maximum investment protection.
Getting Started as a Partner
Selling Health Station HiMed requires a specific partner certification. Demo Kits are available for qualified Mitel resellers and include all necessary hardware for live customer demonstrations. Introductory training for sales and pre-sales teams can be requested through your Mitel Partner Manager. A self-study introduction video is available via the LMS portal under course code ‘HIMEDINSDC’.
For more information, please contact your BusinessCom Partner Manager.