Mitel has announced the general availability of Mitel CX, its AI-powered customer experience platform designed to help enterprises streamline workflows, personalize interactions, and improve overall engagement. The platform will be showcased at Enterprise Connect in Orlando, Florida.
Revolutionizing Customer Experience with AI
Mitel CX integrates AI-driven efficiency with omnichannel engagement across voice, video, chat, and social media. By automating workflows and enabling seamless collaboration, businesses can respond faster to shifting consumer expectations. The platform offers flexible deployment options, including hosted, on-premise, and Contact-Center-as-a-Service (CCaaS) models.
A recent Techaisle study found that modernizing communication platforms is crucial for enterprises looking to improve customer engagement. Mitel CX supports this transformation by providing AI-assisted automation, real-time analytics, and intelligent agent support.
Key Features of Mitel CX
• AI-Powered Virtual Agents: Resolves up to 90% of inquiries, allowing human agents to focus on complex issues.
• Customizable Workflow Automation: Enables non-technical teams to optimize tasks using Mitel’s Chatbot Builder and Workflow Studio.
• Intelligent Analytics: Delivers real-time insights to enhance customer satisfaction and agent performance.
• Omnichannel Engagement: Ensures seamless transitions across communication channels.
• Flexible Integrations: Pre-built integrations and open APIs allow customization for specific business needs.
• Enterprise-Grade Security: Hybrid architecture ensures compliance, resiliency, and data sovereignty.
Availability
Mitel CX will be available to all customers starting in April 2025.