Discover the future of customer contact – register now for the upcoming webinar hosted by BusinessCom and Enghouse Interactive on May 14.
The world of contact centers is evolving rapidly. Artificial intelligence, real-time support, and advanced analytics tools are no longer reserved for large enterprises. In this webinar, we’ll explore what modern contact centers really need to operate effectively.
Date: May 14, 2025
Time: 11:00 AM (CEST)
Speakers:
• Martin Oberdanner, Pre-Sales Director at Enghouse Interactive
• Eric Versluijs, Business Partner Manager at BusinessCom
What to expect:
Generative AI and Knowledge Management
Discover how these technologies help improve first contact resolution and create smarter agent workflows.
Conversational Intelligence for Everyone
What was once only accessible to large enterprises is now available to any contact center. Learn how to gain valuable insights into customer behavior and sentiment.
Real-Time Support: Empower Agents Without Burnout
Explore tools that assist agents with complex issues while helping prevent stress and burnout.
Automated Quality Assessment
Reduce costs while raising the quality of every interaction with automated quality monitoring.