BusinessCom is a distributor of Zoom in the Nordics, Baltics and Benelux. Zoom is a versatile platform that offers UCaaS functionalities in addition to features for Contact Center, video communication, workplace management, and access control. As a business partner, you can also resell specific parts of the Zoom platform, such as Zoom Phone. But what exactly is it, and why is it compelling for business partners?
With the rise of remote and hybrid work, companies are looking for reliable, versatile communication solutions that go beyond traditional phone systems. Zoom Phone provides an answer: a cloud-based phone system.
What is Zoom Phone?
Zoom Phone is a cloud-based VoIP service that seamlessly integrates with the Zoom platform for video conferencing and collaboration. Designed to replace traditional business phone systems, Zoom Phone enables users to make and receive calls from various devices, including desktops, laptops, tablets, and mobile phones.
Key Features of Zoom Phone
1. Seamless Integration with Zoom
As part of the Zoom ecosystem, Zoom Phone integrates with Zoom Meetings and Chat, creating a unified communication solution where users can easily switch between messaging, video, and phone calls.
2. Flexible Call Routing and Management
Zoom Phone allows businesses to set up advanced call routing, including queues, IVR (Interactive Voice Response), and automated assistants to manage customer inquiries effectively.
3. Global Coverage and Local Numbers
Zoom Phone offers international coverage with the option to assign local numbers, enabling businesses to establish a presence in multiple countries without physical offices.
4. Advanced Analytics and Reporting
With Zoom Phone analytics, IT teams can monitor call quality, usage trends, and performance statistics to improve the overall communication experience and address issues proactively.
5. Voicemail and Call Recording
Voicemail transcription, call recording, and call monitoring make it easier for businesses to keep track of important conversations, ensure compliance, and improve customer service.
Why Should a Business Consider Zoom Phone?
Businesses need communication systems that are cost-effective, reliable, and adaptable. Zoom Phone offers the flexibility of cloud-based operations, keeping teams connected whether they’re working remotely, on the go, or in the office. Its integrated approach simplifies communication by combining video, phone, and messaging into one platform. This reduces the complexity of managing separate systems and enhances productivity.
Benefits of Zoom Phone for IT and Telecom Partners
For IT and telecom business partners, Zoom Phone is an ideal solution to offer for several reasons. Its cloud-based nature eliminates complex installations and enables rapid deployment, providing an opportunity to deliver a service that requires minimal physical infrastructure. The high demand for hybrid work solutions positions Zoom Phone as a modern alternative to legacy systems, ensuring a steady stream of potential customers. Combining flexibility, reliability, and scalability, Zoom Phone is an excellent choice for businesses looking to upgrade their communication systems.
What Makes Zoom Particularly Interesting?
What sets Zoom apart is its status as a next-generation solution without legacy constraints. The strongest evidence of this is the integration of AI across the entire platform. For Zoom Phone, AI powers functionalities such as:
• Call analysis and transcription
• Speech recognition
• Automated workflows
• Audio quality enhancement
• Real-time coaching
• Predictive analytics
Learn More About Zoom or become a partner
Click here to learn more about the complete Zoom platform. Interested in adding Zoom to your portfolio? Fill out this form, and we’ll get in touch with you!