Veghel, November 7, 2024 – Zoom, a global leader in unified communications as a service (UCaaS), has officially partnered with BusinessCom, a value-added distributor specializing in IT and telecom hardware and cloud services. Under this agreement, BusinessCom will serve as a Zoom distributor across the Benelux, Nordics, and Baltics regions. The partnership is formally launched this week at the My-Connect Partner Event 2024 on November 7.
Pieter van Eldonk, CEO of BusinessCom, remarked, “We have concluded that BusinessCom and Zoom are a perfect match. Our extensive sales and support teams, along with our vast partner network in the Benelux, Nordics, and Baltics, allow our partners to add significant value to our customers’ UCaas projects. In return, Zoom enhances our offering with its internationally recognized brand, comprehensive AI-first work platform, and clear go-to-market strategy through channel partners.”
Arie Vermeulen, Channel Sales Manager for Benelux & Nordics at Zoom, expressed enthusiasm for the collaboration: “We are thrilled to partner with BusinessCom. Zoom has strategically shifted towards a channel-first approach, which is vital for our growth in the UC sector. We believe in the power of the partner community, as partners can scale and act as trusted advisors to local companies. The collaboration between Zoom and BusinessCom is truly unique in the market. Zoom provides a complete AI-first work platform, while BusinessCom offers a mature, loyal, and extensive partner network that bundles a comprehensive array of services alongside Zoom’s offerings.”
Vermeulen further explained, “The decision to onboard BusinessCom as a Zoom distribution partner is driven by their voice-first distribution model, which is expanding into the UC space. By bundling voice services from multiple vendors with their connectivity solutions, they create a comprehensive and competitive proposition that is unique to the Benelux market. BusinessCom manages 1,800 active business partners primarily in the voice, customer experience (CX), and UC sectors, supported by a robust sales force that aligns perfectly with Zoom’s strategy. Moreover, BusinessCom provides a full-service model for selling the Zoom portfolio, covering all aspects of delivering Zoom services.”
Zoom as Part of the My-Connect Portfolio
Zoom will be offered as part of My-Connect, BusinessCom’s portfolio of cloud services, streamlining the automated delivery process, including SIP trunking, connectivity, and license management.
Pieter van Eldonk added, “We have a dedicated team of 12 sales personnel and 6 technical support staff fully trained on the Zoom portfolio. We have high expectations for this partnership and believe that Zoom will soon become one of our most significant cloud services.”
The Zoom Platform
● Zoom Workplace transforms the way teams work with an AI-first work platform to streamline communications, improve productivity, increase employee engagement, and optimise flexible work.
○ Communication: Streamline communications with AI Companion across Zoom Meetings, Zoom Team Chat, Zoom Phone, Zoom Mail & Calendar, Zoom Scheduler, and more.
○ Productivity: Improve productivity with products that are built for modern work, including Zoom Whiteboard, Zoom Clips, Zoom Tasks (coming soon), Zoom Surveys, and Zoom Docs.
○ Spaces: Optimize office experiences and hybrid work collaboration with flexible workspace solutions including Zoom Rooms, Workspace Reservation, Visitor Management, and Digital Signage.
○ Employee Engagement: Connect the entire workforce with enhanced employee communication on Zoom’s community-led employee experience platform, Workvivo.
○ App Marketplace: Enable seamless experiences with preferred business apps by exploring thousands of apps that work with or within Zoom.
● Zoom Business Services
○ Customer Care: Engage customers with an AI-powered contact center, including Zoom Contact Center, Zoom Virtual Agent, and Workforce Engagement Management solutions.
○ Marketing: Create unforgettable experiences with Zoom Events, Sessions, and Webinars.
○ Sales: Improve sales with AI insights from the conversation intelligence tool Zoom Revenue Accelerator.
Zoom is widely recognized for its scalability, reliability, and ease of use across various devices, making it a preferred choice for businesses.
In the picture:
Jim McGarry, Global Head of Distribution at Zoom (left) and Pieter van Eldonk, CEO of BusinessCom, signing the contract.