Top drivers for UC investments in 2025
The workplace is undergoing a profound transformation, driven by evolving technologies and shifting employee expectations. As we move into 2025, Unified Communications (UC or UCaaS) is emerging as a cornerstone for businesses aiming to thrive in this new landscape. From simplifying workflows to enhancing security and enabling hybrid work, UC investments are addressing key organizational challenges. But what are the top drivers motivating these investments? Let’s explore the factors shaping the future of communication and collaboration.
1. Ease of use
22.2% of organizations stated ease of management a a driver for UC investment.
2. Simplification
4 hours is the time employees spend toggling between apps each week.
3. Hybrid work
78% of enterprises say hybrid work will drive their adoption of a digital-first approach
4. Tackel Communication Overload
80% of global workers experience information overload.
5. Avoid time wasting
60% of a person’s time at work is spent on work about work, not on skilled work.
6. Security
25.9% of organizations stated improved security and governance as a driver for UC investment.
7. EX + CX
By 2026, businesses will differentiate on connected employees and customer experiences.
Are you ready to offer more UC to your customers?
Unified Communications is no longer just a tool; it’s a strategic enabler for modern businesses.
As organizations look to simplify operations, support hybrid work models, and deliver exceptional experiences for both employees and customers, the role of UC becomes indispensable. The expectation is that there will be a growing demand within your customer base for UC-solutions. If you want to have a transparant conversation about UC or UCaaS in your platform, please note that our partner managers are there for you for advise. BusinessCom can deliver multiple UC-solutions to business partners, such as Mitel, Intermedia, Zoom, Alcatel-Lucent Enterprise and also delivers additional UC-hardware like deskphones, headsets and networking equipment of vendors like Jabra, Omada by TP-Link, Lancom, Yealink, VTech, Spectralink, Ascom, Gigaset, Poly, Netgear, Extreme Networks, and many more.
If you are open for a converstation about UC and UCaaS, please reach out to us.
Sources
These 5 trends have been mentioned in a presentation by Zoom and have the following original sources:
Harvard Business Review – 9 trends that will shape work in 2024 and beyond
Gallup – 6 Workplace trends Leaders should watch in 2024
Asana – Anatomy of Work Index