Over the past few years, Zoom has gained immense popularity thanks to the rise of hybrid working, especially as a tool for video meetings and webinars. But Zoom is much more than that. It is, among other things, a full UCaaS communication platform that has transitioned to a channel strategy. Here are 4 things you didn’t know about Zoom.
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1. Zoom is much more than video; it’s UCaaS
Although Zoom’s origins lie in video communication, the platform has evolved into a versatile solution with a variety of features:
Zoom Phone
A cloud-based phone service that provides reliable and clear voice communication, both inside and outside an organization.
Zoom Rooms
Specially designed spaces for hybrid collaboration, allowing on-site and remote teams to work together seamlessly with high-quality video and audio.
Workvivo
A recent addition to the Zoom family. Workvivo enhances the employee experience by fostering a positive culture, empowering employees, and driving productivity through an internal communication platform.
Zoom Contact Center (CX)
Zoom’s Contact Center solution is fully integrated into the platform and supports personalized customer interactions with powerful AI features.
Zoom Spaces
This feature demonstrates that Zoom goes beyond Unified Communications. Zoom Spaces includes solutions for Workspace Reservation, Meeting Rooms, Visitor Management, and Digital Signage.
With these tools, Zoom is a complete UCaaS platform, as recognized by Gartner. With additions like Zoom Spaces, Zoom Rooms, and Workvivo, Zoom goes even further than traditional UCaaS.
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2. Zoom is channel-first
Over the past two years, Zoom has shifted from a direct sales model to a channel-first strategy, closely collaborating with business partners. This is also why Zoom has signed a distribution agreement with BusinessCom for the Benelux, Nordics, and Baltics.
Zoom recognizes the importance of the expertise and advisory role of resellers and business partners in driving its growth. This is why it has established an extensive partner program, including thorough onboarding and a variety of sales and marketing tools for partners.
Want to know more about partnering with Zoom? Contact us .
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3. Zoom is stable and secure by design
An essential aspect of any communication platform is reliability. Zoom is designed to meet high standards for uptime and performance:
• Uptime Guarantee: Zoom’s infrastructure ensures high availability, with uptime consistently exceeding industry standards.
• Scalability and Stability: The platform effortlessly supports millions of users, providing a reliable experience regardless of location or network environment.
Top-Level Security
Security is central to Zoom, especially in an era where data protection is crucial. The platform includes multiple layers of security:
• 256-Bit Encryption: Zoom offers the highest level of encryption in the industry, ensuring that calls, messages, and files are secure.
• End-to-End Encryption: For organizations requiring extra security, Zoom provides end-to-end encryption, offering maximum data protection.
Learn more about Zoom’s stability and security here .
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4. Zoom is an AI-first platform
Zoom’s mission is to harness technology to make communication smarter and more effective. Today, Zoom is evolving into an AI-first platform, reimagining the communication experience:
• Enhanced Productivity: Zoom’s AI automates note-taking, provides real-time language translation, and delivers meeting insights, saving users time.
• Better Customer Experiences: In Zoom’s Contact Center, AI assists agents with real-time suggestions and insights for personalized interactions.
• Improved Decision-Making: AI-powered analytics offer organizations insights into user behavior, enabling data-driven decisions.
This AI-first approach underscores Zoom’s commitment to making communication as seamless and efficient as possible.
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Conclusion
Zoom offers far more than most businesses realize. As a business partner, you can explore various avenues with Zoom: from video solutions and cloud telephony to the Contact Center, Zoom Spaces, Workvivo, or the complete platform. Interested? Fill out this form, and we’ll get in touch with you.